Returns & Refunds Policy

Last updated: September 2025

1. Return Eligibility

We want you to be happy with your purchase. You may return items within 7 days of delivery if:

• The item is unused and in its original condition
• Tags and packaging are intact
• The item is not a final sale or clearance product

2. Non-Returnable Items

• Underwear and intimate apparel
• Items marked as “Final Sale”
• Products damaged due to misuse

3. How to Request a Return

1. Contact us within 7 days of receiving your order via email or WhatsApp.
2. Provide your order number and reason for return.
3. We will guide you on the return process.

4. Refund Process

• Once we receive and inspect the returned item, we will process your refund.
• Refunds are issued to the original payment method within 5–10 business days.
• Shipping fees are non-refundable unless the return is due to our error.

5. Exchanges

We currently offer exchanges for size or colour where stock is available. Please contact us to arrange an exchange.

6. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos. We will arrange a replacement or refund at no extra cost.

7. Contact

For returns and refunds, email us at hello@clothify.com or message us on WhatsApp.